Load shedding refers to a technique that enables a system to provide nominal capacity by setting a schedule in which customer requests are temporarily ignored. The technique is widely in use in South Africa, where power plants across the country
The Rise of Artificial Intelligence (AI) in IT Support
In the past, the world of IT support was mostly composed of human agents who provided technical assistance to customers through phone calls, emails, or chatbots. However, with the rise of Artificial Intelligence (AI), the landscape of IT support has